FAQ

  1. What products do you sell? We specialise in high-quality outdoor timber products, including: Premium pent sheds, pressure-treated wooden sheds, handcrafted garden gates (Mortise & Tenon, Picket, and slatted designs), and custom timber solutions. All items are designed for durability and long-term outdoor use.

  2. Are your sheds pressure-treated? Yes. The majority of our sheds and timber products are fully pressure-treated to protect against rot, decay, and weather damage. This helps ensure a long service life with minimal maintenance.

  3. Do you offer installation? Currently, we do not provide installation services. All items are supplied for self-installation, and assembly is the customer’s responsibility, unless a separate installation service is explicitly purchased and agreed upon.

  4. Which payment methods do you accept? We accept PayPal only for all online orders. This ensures secure transactions and buyer protection for our customers.

  5. Do you deliver outside the UK? No. We currently deliver within the United Kingdom only.

  6. How long does delivery take? The total estimated delivery time for standard items is 4–9 working days (including 1–2 days for order handling/processing). You will receive a confirmation email with tracking details once your order has been shipped.

  7. Do you offer express delivery? At this time, we offer standard delivery only.

  8. Will my order arrive in multiple packages? Some larger products may be shipped in more than one box. If so, you may receive separate tracking numbers.

  9. Do you offer custom sizes or bespoke sheds? If you need a custom size or a special design, feel free to contact us. We can often accommodate special requests depending on manufacturing availability. 📧contact@cleveleysshedsltd.shop 📞 +441253866530

  10. What is your returns policy? We offer a 30-day change of mind return policy for unused and saleable items. Please refer to our full Returns & Refund Policy for detailed information. Custom-made products cannot be returned unless faulty.

  11. My item arrived damaged — what should I do? If your order arrives damaged, defective, or incomplete:

    • Take clear photos of the damage immediately.

    • Contact us within 48 hours at: 📧 contact@cleveleysshedsltd.shop Our team will assist you with a replacement or solution as quickly as possible.

  12. Do you offer warranties? Yes. Our products include a manufacturer’s warranty against structural defects. Exact coverage may vary depending on the product.

  13. Do I need to maintain my shed or gate? Although our timber is pressure-treated, we recommend:

    • Annual timber treatment for extended lifespan

    • Ensuring proper airflow around the structure

    • Avoiding direct ground contact These steps help keep your shed or gate in top condition.

  14. Contact Us

    Phone: +441253866530

    Email: contact@cleveleysshedsltd.shop

    Address: Cleveleys Sheds Ltd, Brookside, Thornton-Cleveleys, FY5 4HD, United Kingdom